Privacy Policy

1. Information We Collect

We collect information that identifies, relates to, describes, or could reasonably be linked to you ("Personal Information").

A. Information You Provide Voluntarily

• Contact Information: Name, email address, phone number, and mailing address.
• Manuscript Details: Book titles, genre, word count, and uploaded manuscript files.
• Payment Information: Credit card details and billing addresses (processed securely via third-party payment processors; we do not store raw credit card numbers).
• Communications: Records of your interactions with our Author Success Coaches via phone, email, or chat.

B. Information Collected Automatically

• Device Data: IP address, browser type, operating system, and referring URLs.
• Cookies and Tracking: We use cookies to analyze website traffic and improve your user experience. You can control cookie preferences through your browser settings.

2. How We Use Your Information

We use your data to provide the "Navigator" experience and guide you through the publishing process. Specifically, we use it to:

• Provide Services: Evaluate your manuscript, match you with the correct imprint (e.g., Xulon Press, Mill City Press), and fulfill publishing packages.
• Communicate: Send administrative updates, order confirmations, and coaching session reminders.
• Marketing: Send newsletters, industry guides, and special offers related to our publishing services.
• Improvement: Analyze user behavior to improve our website functionality and service offerings.

4. Email Marketing (CAN-SPAM Compliance)

We are committed to keeping your email address confidential. We do not sell, rent, or lease our subscription lists to third parties.

• Content: Emails may include publishing tips, company news, and service updates.
• Opt-Out: Every marketing email contains a clear "Unsubscribe" link at the bottom. You may also contact us directly to be removed from our lists.

5. Sharing Information with Third Parties

We do not sell your personal information. We only share data in the following operational capacities:

• Service Providers: We share necessary data with trusted partners who assist in our operations (e.g., payment processors, shipping partners for book distribution, and email service providers).
• Legal Compliance: We may disclose information if required by law, subpoena, or to protect the rights and safety of Author Services and its users.

6. Data Security

We implement industry-standard security measures (including SSL encryption and secure servers) to protect your personal information from unauthorized access, alteration, or disclosure. However, no method of transmission over the Internet is 100% secure.

7. Your Rights

Depending on your location, you may have the right to:

• Access: Request a copy of the personal data we hold about you.
• Correction: Request that we fix incorrect or incomplete data.
• Deletion: Request that we delete your personal data (subject to legal retention requirements).

To exercise these rights, please contact us at contact@authorservices.com.

8. Children's Privacy

Our services are intended for adults. We do not knowingly collect personal information from children under the age of 13. If you believe we have inadvertently collected such data, please contact us immediately for deletion.